How many times over should you pay for software?

"No on-demand customer pays simply for the privilege of accessing the software. They pay because the software delivers business results. The traditional applications software industry's products don't actually work until they've been tweaked and customized by customers or partners, and therefore the licence of itself has no out-of-the-box value to the end user. Asking people to pay for the privilege of using the software isn't offering a service, it's taking a liberty. If I'm paying a fee to watch a movie, listen to a song, or use an application, I expect to experience a professional, finished execution. True on-demand application vendors understand this. Conventional software vendors seem to think the world still owes them a living, just for bothering to write some software." (Copyright ©2005 CNET Networks, Inc.)