Tuesday, March 26, 2002

DesktopStreaming: Web-based screen sharing

This is an interesting tool, however unfortunately the pricing is prohibitive. It allows you to view the desktop screen of your customers via the Web. The customer only needs http/web access. He points his web browser to a specific address. A small ActiveX control is downloaded which then sends (streams) the customer's screen content over the web to the support technician. Both users can share mouse and keyboard control. I tried it and it did work very well.