My first WinXP crash

Most interesting is not the crash itself (although it appeared suddenly on a system which was running the final WinXP version fine for 4 months) but what happend afterwards. Look at this PDF file.

Two days later I actually got an email from Microsoft stating that "the analysis of this crash has been completed". Wow. They point me to a Knowledge Base article which states that either my hardware or antivirus software may be the issue. Hm. I don't think so ...

What's so interesting about this whole thing is that, besides online update, it's another "brick in the wall" to make people actually believe that software is not a product, but also a service, and consequently make them continuously pay for it ...